Service

How to keep your machine safe and sound

Xinxinli provides industry-leading tooling solutions and expertise that enable processors and paper cup manufacturers to meet their customers' challenges - creating new possibilities, delivering mass production and meeting turnaround times while maximizing uptime and profitability.

/ / On-site services

Dozens of Xinxinli engineers are at your service worldwide. They are immediately available whenever you need them. Our engineers and technicians cover every field of activity, bringing you all their expertise and experience in paper cup machine equipment.

They also keep our machine database up to date to ensure faster diagnosis and intervention. You will therefore benefit from personalised advice tailored to your equipment.

Your Advantages

Global and local presence

Fast and efficient problem solving

Unique expertise in equipment

Access to all value-added services

Personal contact

/ / Spare parts and consumables

We are committed to providing you with the best possible spare parts and consumables, delivered as quickly as possible. Whether "xinxinli original" (produced by xinxinli) or "xinxinli certified" (produced by other companies, tested and approved by xinxinli), these parts and consumables meet strict quality standards. They are the only thing that will keep your equipment running optimally. We guarantee optimal delivery times. If you need it, it's the same day - if the parts are in stock.

Now, because we understand your need for a balance of quality and cost control, we've lowered the prices on many of the parts you often order. You can rest easy knowing you have high quality equipment backed by fast, reliable service at competitive prices.

Your Benefits

"xinxinli original" parts and consumables

"xinxinli certified" parts and consumables

Reduced risk of wear and tear

Extend the life of your equipment

Ensures compatibility

Improves operator and equipment safety

Personal contact

/ / Online Diagnostics

With our remote assistance service, you can reduce machine downtime and save on repair costs. Most problems can be solved online - which means your machine can be back up and running quickly.

Online diagnostics provides you with faster and more effective assistance. With your permission, our experts have immediate access to your Xinxinli machine via a secure Internet connection. With remote diagnostics and troubleshooting, you can reduce the cost of assistance and cut the need to call a technician by up to 80%.